Affiliate : Roche Diagnostics Korea

Position title : Busan service engineer

Division : Service & Support

Work location : Busan (부산사무소) - 추후 근무 지역 경남

Due date: Dec 31, 2022 Main Responsibilities 

Installation
- Perform installation business for each other instrument
- Support setting business of  Installation Team

Repair
- Secure reliability of customer through one stop service for each other instrument

Maintenance
- Arrange PM Schedule, Increase customer satisfaction through scheduled PM
- Reduce emergency call through scheduled PM

Spare Part management 
- Order, Manage necessary spare part to offer rapid service
- Increase return ratio of defective RA parts

Training
- Increase ability of customer about troubleshooting, operation skill through User Training
- Initiate internal engineer into knowledge of instrument
- Initiate sub-dealer into knowledge of instrument

Service Bulletin & Important Solution management
- Inform internal engineer about Service Bulletin
- Perform SW modification, HW modification according to SB
- Inform internal engineer about important repairing solution

Hotline Service
- Perform Hotline

Application
- Support Application

Requirements

Education & Qualification

-신입 지원 가능, 경력 5년 미만 선호 

-Bachelor’s degree in engineering based major (electric, electronic, biomedical etc.)

-In vitro diagnostics basics - especially for clinical laboratories

-Repairing knowledge for medical instruments

Competencies

-Service and application expertise
-Instrument optimization
-Cross functional leadership
-Customer oriented mindset and relationship management
-Internal cooperation and collaboration with interaction
-Excellent in communication and interpersonal skill
-PC based program handling (especially MS-Office)

Submission

• Please attach your resume (including career summary at Roche, and reasons why you are applying for this position in 1 MS Word file).

• 국문, 영문 지원서(자유 양식): 이력서, 로슈에서의 경력사항, 지원 동기 기술하여 1개의 word/PDF 파일로 첨부

상기 건에 많은 관심 부탁 드리며 지원 관련 궁금하신 내용이 있으시면 저한테 연락 주시면 됩니다. 

07학번 임정균 : 010 3746 6290 / E-mail : jeonggyun.im@roche.com